Administrative Assistant's Update - sample

November 2018

Focuses on the training and development needs of admin professionals and features topics such as hard skills (software competencies, writing, communication, filing) and soft skills (teamwork, time management, leadership).

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NOVEMBER 2018 P R O F E S S I O N A L D E V E L O P M E N T F O R C A N A D A ' S O F F I C E S U P P O R T S T A F F Administrative Assistant's UPDATE UPDATE PM #40065782 INSIDE About shyness � � � � � � � � � � � � 2 It can keep you from realizing your career ambitions LinkedIn strategies � � � � � � � � 3 Sharing status updates can help build your thought leadership Your writing skills � � � � � � � � � 5 "Winging it" not a substitute for knowing the rules Newsletter templates � � � � � � � 6 How to create a custom format you can use over and over Millennials don't see smartphone offence New research from USC's Marshall School of Business found that Mil- lennials are three times more likely than those over 40 to think that smartphone use during meetings is okay, reports Travis Bradberry, co-author of Emotional Intelligence 2.0, in a recent blog. Bradberry says his firm, Tal- entSmart, a leading provider of emotional intelligence tests and training, has tested the emotional intelligence of more than a mil- lion people worldwide and found that "Millennials have the lowest self-awareness in the workplace, making them unlikely to see that their smartphone use in meetings is harming their careers." Continued on page 4 By Helen Latimer I have a confession to make: Calling people I don't know on the telephone scares me. I screw up my courage, use positive self-talk and imagine the call going well. Then I rehearse. Since rehearsing could take all day (!) I set a deadline for completing my calls and reward myself once the calls are all made. And still, my heart races. I'm an introvert and calling people is not the only thing I struggle with at work. When dealing with even small groups of people, I prefer to be quiet until I get comfortable, and I may not get there in just one meeting. Build - ing relationships with people outside my department or organization is also challenging for me. I'm in awe of the ease with which my extroverted col- leagues engage with new people. Our workplace cultures were designed for these more extroverted people: meetings and more meet- ings, teleconferences, networking, rapid-fire discussions – quick, make a decision! No wonder we introverts are tired at the end of the day. Introverts don't get their energy from being with other people, which is not the same as not liking people. We like people but being with a crowd is tiring for us. We're the people who attend a meeting without saying anything because sometimes we need to think about something overnight before responding. We're often known as people who listen well. When introverts and extroverts work together, misunderstandings can occur. When we each understand our differences, then we can adjust for the other's style. If you're an introvert working for an extrovert � � � Your boss will talk your ear off and delight in sharing details about their personal life. They think by talking out loud and love it when you can meet in person. Like a butterfly, they move rapidly from topic to topic while you may struggle to keep up. You may be a bit of a puzzle to them, since you are very happy to work at your desk without any inter - action with others and often prefer to communicate using email – why meet in person when we can email our questions? You may resent being inter- rupted when you're deep in thought. You may struggle to meet deadlines. So how can you build a strong and productive working relationship with your extroverted boss? In workplace suited for extroverts Confessions of an introvert Credit: marekuliasz (Shutterstock)

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