Canadian HR Reporter

5-Star Learning & Development

Canadian HR Reporter is the national journal of human resource management. It features the latest workplace news, HR best practices, employment law commentary and tools and tips for employers to get the most out of their workforce.

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5-STAR LEARNING & DEVELOPMENT SPECIAL REPORT 2 www.hrreporter.com NEARLY two years of the COVID-19 pandemic have taken a toll on organizations and individual employees, but in the HR space, some bright spots have emerged. That's according to three winners of CHRR's 5-Star Learning & Development awards, who say the tumultuous times have also led to major improvements in L&D as employers and providers revamped their offerings while evolving their focus and strategy. and meeting people where they are, in the flow of their work.'" Evolving in tough times Before the pandemic, a lot of training was conducted traditionally, in person. However, the sudden shift to online working brought about other changes, says John Baker, president and CEO of education software company D2L in Kitchener, ON. "The pandemic has accelerated the need to put in place better learning infra- structures, to support future work, to [improve] onboarding, career develop- ment, leadership de velopment, people development across the organiza- tion, and help support [employees'] learning growth." Although many employers had an emer- gency response in the spring of 2020, using tools such as WebEx, Teams or Zoom, now they are putting in place more FUTURE-READY LEARNING MODELS "It's one of those silver lining kind of things, where it accelerated [change]," says Janet Clarey, director of HR research and advisory services at McLean & Company in Clinton, NY. " The classic example would be onboarding. As we realized, 'Okay, this is going to last a little longer than maybe just a few months or what we thought,' there was really a step back to say, 'Let's reevaluate how we do everything and that whole approach to continuous learning PERCENTAGE OF VOTERS' ANNUAL COMPANY SPENDING ON TRAINING AND DEVELOPMENT Over $100,000 $10,000 - $49,999 $50,000 - $99,999 Up to $9,999 17% 22% 26% 35% "The pandemic has accelerated the need for better learning infrastructures to support future work and employees' learning growth" John Baker, D2L

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