Canadian HR Strategy

Spring/Summer 2014

Human Resources Issues for Senior Management

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3 EXECUTIVE SERIES DIGEST SPRING/SUMMER 2014 ISSUE DIRECTOR, CARSWELL MEDIA: Karen Lorimer karen.lorimer@thomsonreuters.com PUBLISHER AND EDITOR: John Hobel john.hobel@thomsonreuters.com MANAGING EDITOR: Todd Humber todd.humber@thomsonreuters.com SENIOR EDITORS: Sarah Dobson Liz Bernier ART DIRECTOR: Steve Maver PRODUCTION CO-ORDINATOR: Pamela Menezes DIRECTOR, STRATEGIC PARTNERSHIPS: David Bienstock ACCOUNT EXECUTIVE: Stephen Hill (416) 298-5090 stephen.hill@thomsonreuters.com ACCOUNT EXECUTIVE: Kathy Liotta (416) 649-9920 kathy.liotta@thomsonreuters.com MANAGER, MEDIA PRODUCTION: Lisa Drummond MARKETING & CIRCULATION: Mohammad Ali Executive Series Digest is published by Canadian HR Reporter. Thomson Reuters Canada Ltd. One Corporate Plaza, 2075 Kennedy Road Toronto, ON M1T 3V4 Website: www.hrreporter.com/executive-series Publication Mail Agreement #40065782 CUSTOMER SERVICE Call: (416) 609-3800 (Toronto) (800) 387-5164 (outside Toronto) Fax: (416) 298-5082 (Toronto) (877) 750-9041 (outside Toronto) All rights reserved. Contents may not be reprinted without written permission. Executive Series Digest is published in Canada. COPYRIGHT© 2014, THOMSON REUTERS CANADA LIMITED. ALL RIGHTS RESERVED. THE EXECUTIVE SERIES A regular feature in Canadian HR Reporter, the Executive Series is a partnership with the Strategic Capability Network (SCNetwork) highlighting speaker presentations at the asso- ciation's monthly events. In addition to editorial coverage of leading business thinkers, the series includes analysis and commentary by SCNetwork's designated thought leaders. (See their pro les on page 31.) THE STRATEGIC CAPABILITY NETWORK SCNetwork is a membership-based organization founded in 1979 for business leaders by business leaders. It is dedicated to the advancement of cutting-edge thinking and practice on leadership, organizational capability and e ectiveness. It provides members with the opportunity to hear provocative and thoughtful speakers addressing issues that pre- occupy today's organizations. Chapters are located in Toronto, Calgary, Ottawa, London, Ont., and Waterloo, Ont. For more information, visit www.scnetwork.ca. CANADIAN HR REPORTER Since 1987, Canadian HR Reporter has helped HR professionals and business leaders stay informed on current issues, developments and leading-edge thinking in human resources management. Published 22 times per year, Canadian HR Reporter is the nation's leading HR journal. For more information, visit www.hrreporter.com. Contents EDITOR'S NOTES THE HIGH COST OF TOXIC TEAMS THE ELUSIVE MAGIC NUMBER HOW TO SHINE IN FRONT OF THE BOARD OF DIRECTORS LEADERSHIP IS MORE THAN JUST A TITLE ON THE DOOR HIGHER ENGAGEMENT, BETTER CUSTOMER EXPERIENCE HOW THE TSSA EVOLVED ITS CULTURE 4 22 28 16 12 6 26 EXECUTIVE SERIES DIGEST

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