Administrative Assistant's Update

June 2016

Focuses on the training and development needs of admin professionals and features topics such as hard skills (software competencies, writing, communication, filing) and soft skills (teamwork, time management, leadership).

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UPDATE PM #40065782 P R O F E S S I O N A L D E V E L O P M E N T F O R C A N A D A ' S O F F I C E S U P P O R T S T A F F Administrative Assistant's UPDATE INSIDE AA's impact far reaching 2 On-air tribute to retiree Creeping the competition 3 How to spy without detection The "stay" interview 6 Retain and nurture talent The should-know software 7 The list keeps on growing By Jennifer Lewington Vastly outnumbered in a female- dominated sector, male administrative assistants have to deal with gender stereotypes from all sides: a boss leery about hiring a qualified male; raised eyebrows from female admins; and potential employers skeptical about a man's interest in an office support position. "Why would a man want to be assistant?" says Jonathan Brickwood, citing one question he's often asked in his 16-year career as an administrative professional in the private and public sectors in Toronto. For Brickwood, an assistant with the Legislative Assembly of Ontario since 2008, the answer is simple: "I am good at what I do and I choose to do it." A similar philosophy holds for Vern McLaren, an admin assistant with En - bridge Inc., in Edmonton, since 2014. In job interviews, says McLaren, some skeptical employers ask "'why do you want this job?' My response is that I am good at it and I am passionate about it." At one company, he had to overcome manager resistance to working with a male assistant. "Most of the managers were not used to having a male assistant to support them," he recalls. "So they would back off giving you stuff; they felt weird asking me to file something or type something up." Despite growing efforts to promote workplace inclusion and diversity, stereotypes persist. Brickwood is still one of the few male administrative assistants in the non-political realm at the legislature, recently promoted to the position of Administrative Assistant and Office Co-ordinator to the Clerk of Procedur - al Services at the Legislature. Sometimes, in email or in-person contacts, Brickwood is assumed to be his boss and vice versa. In a previ- ous job in the private sector, he was the sole male among 73 admins. In group emails to admins, the opening salutation would be "Hello Ladies," he recalls. He notes some easing of gender ste- reotypes, with recent television shows and films featuring male actors in the role of admins. Tips for mentally healthy workplaces Ignoring metal health issues at work carries a price: $17 billion. That's one estimate of lost productivity over the next 10 years if mental health issues are not addressed in the Greater Toronto and Hamilton Area, according to Civic Action, a non- partisan organization. Among barriers to a mental- health-supported workplace cited by the organization is an erroneous belief by one in five employers that mental illness is within a person's control. Moreover, some workers fear taking advantage of confidential counselling through employee assistance plans. For more details, go to civicaction.ca/mentalhealth JUNE 2016 Women's work? Not for male admins Credit: artenot (Shutterstock) Continued on page 4

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