Administrative Assistant's Update - sample

September 2016

Focuses on the training and development needs of admin professionals and features topics such as hard skills (software competencies, writing, communication, filing) and soft skills (teamwork, time management, leadership).

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SEPTEMBER 2016 P R O F E S S I O N A L D E V E L O P M E N T F O R C A N A D A ' S O F F I C E S U P P O R T S T A F F Administrative Assistant's UPDATE UPDATE PM #40065782 INSIDE Your Family Inc. . . . . . . . . . . 2 Applying business practices to family wealth management Business document how-to . . 3 AMA handbook can help you achieve consistency Generation gaps at work . . . . 6 Gens X and Y and Boomers can learn from each other Keyboard shortcuts . . . . . . . 8 Save time, increase productivity: Excel, Outlook, PowerPoint By Jennifer Lewington No matter where administrative assistants work, especially when they handle personal information, protecting privacy is part of the job description. But the rise of electronic data sharing adds to the risk that personal records could wind up in the wrong hands, accidentally or on purpose. For admins, a misplaced unencrypted USB, an unlocked computer or careless gossip could prove costly for them and their organization. Consider these recent developments: • Two Ontario hospital workers were convicted earlier for snooping into the electronic health records of the late Rob Ford, former mayor of Toronto. • Class action suits, including one for $400-million, are proceeding against three Ontario hospitals for privacy breaches. • A Manitoba hospital last year dis - missed a pharmacist who chose to poke into medical records of pa- tients. • An Alberta children's hospital fired an employee, now facing criminal charges, for inappropriate access to personal records. • British Columbia's Information and Privacy Commissioner this year called for stiffer penalties after two B.C. hospital employees allegedly snooped into patient information. Ruth Bullas, chief privacy and risk officer at St. Joseph's Health Care in London, Ont., a featured speaker at the annual confer- ence for adminis- trative assistants by the Ontario Hospital Asso- ciation earlier this year, says personal health information increasingly carries a premium for those who would misuse it. "The tides are changing a bit right now," she told AAU. "On the black market illegal side, personal health in- formation is actually worth more than your personal information because you can't change [one's own data]... but you can change your banking card and your social insurance number." Across Canada, enforcement is on the rise amid tightening provincial and federal government rules on privacy. Ontario, seen among the provin- Adding not always a smart email move Nearly four in 10 senior managers give a "thumbs down" to email use of smiley faces – and other emojis or emoticons – accord- ing to a survey by Office Team, a global staffing and employment firm. Emojis and emoticons are not always appropriate in the workplace, says Brandi Britton, an OfficeTeam district president, citing the survey. "While using these symbols can help employees convey their feelings and person- alities in written communications, they can also be distracting and appear unprofessional." Tip: Use emojis sparingly, if at all. Source: Office Team Loose lips: AAs key to protecting privacy Credit: Maksim Kabakou (Shutterstock) Continued on page 4 Ruth Bullas

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