Administrative Assistant's Update

February 2017

Focuses on the training and development needs of admin professionals and features topics such as hard skills (software competencies, writing, communication, filing) and soft skills (teamwork, time management, leadership).

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FEBRUARY 2017 P R O F E S S I O N A L D E V E L O P M E N T F O R C A N A D A ' S O F F I C E S U P P O R T S T A F F Administrative Assistant's UPDATE UPDATE PM #40065782 INSIDE Feedback for colleagues � � � 2 Putting thought into comments reinforces specific behaviours Social selling on LinkedIn � � 3 Leverage social media to build and deepen business relationships "Never yell at me!" � � � � � � � 5 One EA's experience with a put- down in front of colleagues EA describes career path � � � 6 A trip through hospitality industry before "administration chose me" By Jennifer Lewington With their usually close relationship with the boss, admin professionals are uniquely qualified to offer informed insights to the executive on his or her behaviour and performance – and its impact on an organization's success. But giving and receiving feedback is difficult at the best of times. "If you have that assistant who is aware of the power of feedback and can give it to you at the right time, and the right way, you are so far ahead," says Stéphane Brutus, a long- time researcher on organizational feedback and currently interim dean of the John Molson School of Business at Concordia University. He describes the partnership be - tween the boss and the admin profes- sional as "a privileged relationship" that enables the two parties to work together closely, share confidential matters and lean on each other for mutual support. But genuine feedback wanes as an executive moves up the corporate ladder, according to Brutus, because those around the leader are unwill- ing or unable to discuss troublesome behaviour. The assistant who constructively shares observations and insights with the boss, he adds, "is almost the one last feedback lifeline the leader has." Mutual trust is one building block required for a difficult conversation to end constructively, say admin profes- sionals. Workplace solidarity good for business A 2014 report by TINYpulse revealed that the top reason for employees to go the extra mile is peer motivation and camaraderie (money and benefits only reaching seventh place). Giving positive feedback is a simple way to show appreciation to your co-workers and foster positive relations. Recognizing each other's achievements can create a strong feeling of acceptance and solidarity. Furthermore, when you need to give colleagues constructive feedback they'll be more receptive to it if they see you also notice their achievements, promoting open, honest communication. blog.impraise.com Feedback fuels 'privileged' admin-executive bond Credit: racorn (Shutterstock) Continued on page 4 Stéphane Brutus

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