Administrative Assistant's Update

March 2017

Focuses on the training and development needs of admin professionals and features topics such as hard skills (software competencies, writing, communication, filing) and soft skills (teamwork, time management, leadership).

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MARCH 2017 P R O F E S S I O N A L D E V E L O P M E N T F O R C A N A D A ' S O F F I C E S U P P O R T S T A F F Administrative Assistant's UPDATE UPDATE PM #40065782 INSIDE Controlling stress . . . . . . . . 2 How top performers are able to remain calm and in control Diffi cult conversations . . . . . 3 These tips will prepare you to steer them in the right direction Social media posts . . . . . . . . 5 Automating saves time, but can come with risks Women helping women . . . . 7 10 reasons to help other women succeed at every level By Jennifer Lewington In 2003, Pat Shantz landed a part-time position as an administrative assistant in the offi ce of the mayor of Stratford, Ont., expecting only to fi ll in for a maternity leave. "I happened to see the ad in the newspaper and thought I can do that," says Shantz, a former legal secretary for law fi rms. After a few months on the job, Shan- tz's part-time position became full-time after the election of a new mayor, Dan Mathieson, now on his fourth term. She has worked as his administrative assistant for almost 14 years. He says the job title does not capture the full scope of Shantz's duties. "I call her my executive assistant and that is a very senior position," he says. "She is also a strategist, part chief of staff and one of the city's most infl uential bureaucrats." He adds: "People think it is the chief admin- istrative offi cer and the department heads, but she probably touches more information than all of them." He recalls an incident in 2005 when a car wash spill contaminated Strat- ford's drinking water for several days. As the city scrambled to truck in water for residents, Mathieson recalls that Shantz "seemed to pick up on what I should be thinking about next." Workplace change feeds stress Layoffs, job redesign and other workplace changes fuel demand for sick leave, according to a recent survey by Morneau Shepell. According to the human resourc- es fi rm, 46 per cent of respondents reported they took time off work – or noticed others doing it – after an organizational change. Respondents identifi ed several negative effects, including on their mental health and job performance. "Among the types of organiza- tional changes, job redesign has the strongest correlation to sick leave for both physical and mental health," Morneau Shepell president Alan Torrie stated in a press release. She has 32,000 bosses – and loves it Credit: Jennifer Lewington Continued on page 4 Pat Shantz with Stratford (Ont.) mayor Dan Mathieson

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