8
UPDATE
Administrative Assistant's
UPDATE
Seminars and webinars
JULY 2017
Canadian Management Centre | www�cmcoutperform�com | (877) 262-2519
• Effective Business Writing ($1,995) – Toronto, July 12-13
• Time Management ($1,995) – Calgary, July 24-25
• Influencing Skills Workshop ($1,195) – Ottawa, Aug. 1
• Communicating Up, Down and Across the Organization ($1,995) – Toronto, Aug. 24-25
• Getting Results Without Authority ($2,395) – Vancouver, Sep. 6-8
• Managing Stress and Emotions in the Workplace ($1,995) – Toronto, Sep. 11-12
Job Design Concepts Inc� | www�jobdesignconcepts�com | (416) 447-8832
• Presentation Skills ($399) – Toronto, July 13
• Supervise, Motivate & Lead Others ($399) – Toronto, Aug. 3
• Project Management ($399) – Toronto, Aug. 10
• Dealing with Difficult People ($399) – Toronto, Aug. 17
• Behavioural Interviewing ($399) – Toronto, Aug. 31
• Business Writing ($399) – Toronto, Sep. 7
On-The-Right-Track Training and Consulting | www�on-the-right-track�com | (877) 213-8608
• Survive and Thrive as a New Supervisor ($139) – July 11 (webinar)
• Microsoft Office Shortcuts and Pro Tips ($139) – July 19 (webinar)
• Confrontation Skills – How to Argue and Win ($139) – July 27 (webinar)
• Business Writing Update – Welcome to 2017 ($139) – Aug. 3 (webinar)
• Effective Team Meetings ($139) – Aug. 10 (webinar)
• Make The Leap to Remarkable ($139) – Aug. 17 (webinar)
Learning to make employee data human
By Staff
How's the employee engagement at your place of
work?
In a recent blog, Impraise says that executives are
looking to HR to help elevate the employee experi-
ence by making the organization's people data much
more human, by telling stories about real people and
what real-life factors turn them on or off.
Impraise has a lot at stake because its main thrust
is a web-based and mobile application for "action-
able, real-time feedback in the workplace." Just so
you know where they're coming from.
The Impraise blog suggests organizations can ap-
ply learning that already exists in the organization "to
create a totally customized and unique experience"
for employees.
Look to the marketing department, for example,
for the "customer journey maps" that describe each
touchpoint customers go through until they make
the decision to buy. Then substitute "employee" for
"customer."
Just as customers have shown a willingness to
pay more for better quality or service, employees (in
a Fidelity Investments survey) said they'd take a cut
in pay "in exchange for immaterial incentives like
purposeful work, work/life balance and company
culture."
And just as marketing creates personas to de
-
scribe customers and potential customers, why not
think about specific employees to get a better sense
of what they are actually experiencing at various
stages or in various aspects of their employment?
"People analytics is not just data," proclaims the
Impraise blog. "The most important skill HR will need
to learn is how to make HR data human," to translate
its metrics "into stories that explain to the executive
level what your employees are going through and
what the company needs to do to improve."
(See "Create The Ultimate Employee Experience
With These 5 Tools" at www.blog.impraise.com)
