Canadian HR Reporter Weekly

April 25, 2018

Canadian HR Reporter Weekly is a premium service available to human resources professionals that features workplace news, best practices, employment law commentary and tools and tips for employers.

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3 Canadian HR Reporter, a Thomson Reuters business 2018 April 25, 2018 Credit: REUTERS/Mark Makela example… you would have to actively work on their conscious beliefs or conscious biases and prejudices," he said. "But to think that you can work on something they're not even aware of, they can't even accept — no." Anecdotally, people may praise unconscious bias training, but "they're learning something about their conscious biases," said Amitay. "e only way to measure the change is if there was either a noticeable change in the person's attitude or behaviour, or their responses to some kind of questionnaire — all of which would be a reflection of their conscious. Answering questions would be conscious; the behaviours and attitude, we don't know whether it was due to their unconscious or conscious." Jared Brown, lead counsel at Brown Litigation in Toronto, is also not convinced. "ey're shutting down 8,000 stores with 175,000 people because something happened in one store, to undertake what appears to be very dangerous educational exercise. It seems to me that's not only overkill but actually bad practice," he said. "Trying to chase down the ghosts of someone's unconscious bias is quite dangerous — you're getting into people's deepest, darkest aspects and corners of their psyche without knowing if that even impacts how they're acting in the real world." "ey may be using a sledgehammer on something that requires a scalpel." For one, it's been shown the IAT results are not repeatable, "so they don't rise to the level of what normal psychological testing should achieve (where) you get the same outcome or similar outcomes within a variance each time it's taken," said Brown. And research has found no correlation between these biases and discriminatory behaviour, he said. "ey've not been able to prove that there is a connection to how someone might behave," said Brown. "ey've also concluded there is little evidence that changes in implicit bias have anything to do with changes in a person's behaviour, meaning after the training is conducted, they have no significant evidence to say that will actually result in behavioural change." Finally, researchers have said this test might actually be damaging, he said. "In a nutshell, the test has been shown to make people more aware of their differences, more racist, if you will…. (it) actually makes people more reticent and more reserved when dealing with people outside their group," said Brown. "People begin to start to think of themselves as an identity group instead of part of the team. ey become very self-conscious about their differences from other identity groups within the workforce." Employers considering this type of training are advised to stay clear, said Brown. "ere are likely better ways to achieve the goals you are seeking to achieve of a harmonious and discrimination-free workplace. Unfortunately, this particular tool and industry that's grown up around it provides the risk that you actually take your workforce in the opposite direction." Starbucks to be commended But Ann Divine, CEO of Ashanti Leadership & Profes- sional Development Services in Halifax, is a big believer in the power of unconscious bias training. "It's not the be-all-and-end-all, it's (about) constantly working together, being aware of our own personal biases, our own prejudices, the way we are raised, the influence that social media has on us. We are unaware of how much we take in, and how we actually behave towards each other." People can change, but they must be willing to open themselves up to new learning, she said. "We must be able to say, 'is is what I discovered about myself today, that I am biased, that I do treat people differently and I would like you to call me out if you see that I'm doing something that is not right.'" Unconscious bias comes from social stereotypes, attitudes and opinions, she said. It's the stigma people form of other people, and how they perceive their social location, culture and upbringing. "We're not consciously aware of it, it's just there in the background," said Divine. "Initially, it was a way of protecting us so we can decide who we can trust and how we can learn to protect ourselves, but as we evolve as human beings, things have changed. And the fact is every one of us is biased, all human beings, we are inherently biased, profoundly biased towards each other. We prefer to be with people who look most like us, those who conduct themselves and behave like us." Starbucks' efforts are to be commended, said Divine. "(e CEO) has raised that level of awareness, not just for Starbucks, but people of other organizations to think when situations like this occur: 'What is it we need to do?' Recognizing that this doesn't just affect one individual or the individuals involved, it impacts an entire workforce, it impacts an entire community, and, therefore, we must address it and address it immediately." The cheaper, more effective program would be to have on the cash register a sticky note saying, 'Don't be racist.'" Protesters demonstrate on April 16 inside the Philadelphia Starbucks where two black men were arrested on April 12. ON THE COVER Left: Jennifer Anderson protests at the Philadelphia Starbucks where two men were arrested. Right: Kevin Johnson, CEO of Starbucks.

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