Focuses on the training and development needs of admin professionals and features topics such as hard skills (software competencies, writing, communication, filing) and soft skills (teamwork, time management, leadership).
Issue link: https://digital.hrreporter.com/i/1060346
JANUARY 2019 6 Create documentation or application support tickets with Microsoft Recorder By Arnold Villeneuve Have you ever needed to create documentation that shows someone else how to use an application or website within your organization? Or, have you tried to explain to a techni- cal support person within your organization a problem you are running into with an application or website? Microsoft Recorder can help you create very detailed explanation documents in both cases that can include screenshots with step-by-step instructions or details about the problem you are facing. Continued on page 7 You can use the Microsoft "Problem Steps Recorder" to automatically capture the steps you take on a com- puter, including a text description of where you clicked and a picture of the screen during each click (called a screenshot). Once you capture these steps, you can save them to a file that can be used by a support professional or some- one else helping you with a computer problem. To start the "Problem Steps Recorder" click on the Windows Start button and then type in "recorder." You should see a menu option for "Problem Steps Recorder." Documentation and problem recording Do not let the name fool you. The Microsoft Problem Steps Recorder is also very good for creating documenta- tion about an application that you use in your organiza- tion within your administrative capacity. For example, you could document how to use the Word Templates for doing executive correspondence. Or how to use the employee performance review applica- tion that everyone has to eventually use. There are many great ways you can use the Microsoft Problem Steps Recorder to capture screenshots of an application or online process and then add detailed com- ments to the document in order to provide step by step instruction or provide details about when a particular software application problem arises so that you can bet- ter explain it to the technical support people. Once you click on the "Record steps to reproduce a problem" menu item you will see a small floating win- dow appear on your desktop. One thing to note is that when you record steps on your computer the words you type in from the keyboard will not be recorded in the final output; that you will need to add later including possibly adding them into the print screenshots. You can, however, use the comment feature described below to highlight where the problem is occurring or the application feature you want to highlight. Some programs that use full-screen high-resolution graphics like games might not be captured accurately or might not provide useful details to a support professional or quality images for your documentation. To record and save steps on your computer 1. Click to open Problem Steps Recorder. 2. Click Start Record. On your computer, go through the steps to reproduce the problem. You can pause the recording at any time, and then resume it later. 3. Click Stop Record. 4. In the Save as dialog box, type a name for the file, and then click Save (the file is saved with the .zip file name extension). Microsoft Recorder Windows Start Button Menu Microsoft Recorder Initial Screen