Canadian HR Reporter

April 2020 CAN

Canadian HR Reporter is the national journal of human resource management. It features the latest workplace news, HR best practices, employment law commentary and tools and tips for employers to get the most out of their workforce.

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BACK in December, CAA Club Group intro- duced a new benefit to employees — free access to virtual health care through its employee assistance program (EAP). Workers can now reach doctors 24-7 by text, email, apps or video through a laptop, smartphone or tablet for advice, diagnoses and prescriptions. It's meant to be another tool for employees to use in their wellness journey by reducing the stress and worry of scheduling a doctor's visit. And the response was impressive — almost half (45 per cent) of the company's 2,000 employees registered for the service within the first month, and 200 used it in the first two months, says Mara Notarfonzo, associate VP of compensation and benefits at CAA Club Group in Toronto. "I'm welcoming the high usage rates because that just means that they're getting the care that they need quickly. So, instead of taking three days off to recover, they may only take one day off." CAA's new offering lines up with a recent survey by Mercer that found that more than half (54 per cent) of Canadian employers say they are likely to invest in digital health in the next five years (with 17 per cent very likely and 37 per cent somewhat likely). "It's still early days, but it's growing really fast because the unemployment rate is quite low WWW.HRREPORTER.COM ISSUE 33.03 THE NATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT Virtual care grows in popularity HR Leaders Talk We talked to four HR leaders to get their take on performance management /19 Focusing on CSR For employees, greenwashing is out, authenticity is in, finds study /8 Pay equity in spotlight New rules expected for 2020 mean employers should prepare now /26 ALSO IN THIS ISSUE… EMPLOYEE EXPERIENCE For recruitment, employee experience is number one, but how it's measured, and how it can be improved, are still a challenge /10 MANAGING DIGITAL CREDENTIALS As micro-credentials rise in popularity, several companies have partnered together to establish a blockchain management system to ease the verification process /12 JUST CAUSE FOR DISMISSAL Cashier's lack of remorse, disregard for security procedures and failure to adapt to changing requirements considered by adjudicator /29 > pg. 2 Virtual care or digital health is gaining popularity both with employers and employees. And while there may be concerns around quality and continuity of care, the potential boost when it comes to recruitment, retention and wellness is hard to ignore, finds Sarah Dobson

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