Canadian HR Reporter

www.hrreporter.com 23 learned into practice, demonstrating that they've understood what they've been taught. "Because we're in retail locations across North America and it's costly to send trainers to every location, we're able to use Docebo Discover, Coach and Share, which gives learners a way to upload a video of themselves doing a role-play and putting what they just learned into practice. The video goes through a peer and manager review process and, once it's approved, the learner is able to move to the next module in the training." OSL is leveraging the learning platform to train between 4,000 and 5,000 monthly active users and is looking to increase that number this year, while adding more content and locations. "In Canada alone, our completion rate is 96 per cent for over 60 courses per user," says Farooqi. "When a new course comes out, it gets done almost immediately. It's easy to do, it's easy to access, the user experience is great, the rating scales are great and the ability to do Q&A within the content isexcellent." For a learning program to be store, do a one-day session and hope that the employees re tain the information. But with hundreds of stores, how do you bring training into the digital age and make content available at the point of need, while reducing the reliance on in-person training? With an e xpansive librar y at employees' fingertips, it can often be overwhelming. OSL is using the Docebo AI engine to organize and distribute content while ensuring the right information and material gets in front of the right people. "The AI is fantastic — I love how it gives the suggested content and recommended content. The learner experience is simple and powerful. For an admin, it's amazing — it's a powerful engine," says Farooqi. Training needs to be done with purpose, and too often learners are required to take long-winded training that doesn' t support two- way conversations and collaboration to ensure the learning sticks. OSL is flipping that script and using technology to ensure that, before an employee is done with the course, they have a chance to put what they've successful, accessibility is key. All content needs to be available to the learner and that is one of the things that OSL is finding useful with Docebo's AI when looking for new ways to bring information to users. OSL is currently assessing how it will put Docebo's AI-powered virtual coach into practice and looking to release it for learners later this year. "I believe knowledge and learning should live on the same platform. We have a knowledge base and SOP [standard operating procedures] guidelines currently living on a separate platform, so we're sending users across different platforms," says Farooqi. "This year, we will upload that content into Docebo, place those job aids into a channel and then tie it into our new employee training as new courses they may want to check out. Thanks to auto-tagging and AI, the platform will recommend those aids as suggested content the learner may want to check out. "It is a completely seamless experience for the learner and the best part?" he says. "They can do it all from their mobile devices." CHRR Rob Ayre is public relations manager at Docebo in Toronto, a SAS learning management system. For more information, visit www.docebo.com. "We needed something that's mobile- friendly. The stores have limited space, so we can't put desktops and laptops everywhere." Hassan Farooqi, OSL Retail Services

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