Canadian HR Reporter

October 2020 CAN

Canadian HR Reporter is the national journal of human resource management. It features the latest workplace news, HR best practices, employment law commentary and tools and tips for employers to get the most out of their workforce.

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WITH almost 35,000 of his company's 50,000 employees working from home as of August, Albert Galarza has come to know well the concept of remote work. "Ninety to ninety-three per cent of our front lines are working from home right now and have been since late March, early April," says the global vice president of HR at TELUS International. "It's been quite a reinvention of our HR function over the last four months." The workers are located in 20 countries that include the Philippines, Guatemala, El Salvador, India, Bulgaria, Ireland, the U.S. and Canada. Any employees working on site were based in countries that got a handle on the pandemic early on, such as Germany and Austria, he says. But recent surveys suggest the massive move to remote work could have serious consequences. TELUS International, for example, found that half (51 per cent) of American workers said they were feeling less connected to their company culture while working from home. And a survey by HR compliance training and data analytics company Emtrain found workplace culture has been impacted by both the coronavirus pandemic and the #BlackLivesMatter protests in several significant ways. WWW.HRREPORTER.COM ISSUE 33.09 THE NATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT Strong culture needed for remote work success Salary history linked to inequality But could a push for greater pay transparency create more problems? /8 Mental health a focus as risks rise for retail Alongside major safety changes, mental health is becoming a priority as the retail sector copes with the pandemic /12 ALSO IN THIS ISSUE… Brain capital in the era of AI Unless we prepare for the tech revolution, AI could trigger a superstorm of chronic workforce stress /20 Reversing the inevitable Could diabetes be a preventable, reversible condition that can be addressed through an evidence-based lifestyle approach? /22 Protecting remote workers from violence The obligation on employers to protect the health and safety of employees may be more difficult as more people work from home /28 > pg. 2 At first, it was a mad scramble to get workers set up at home. But months into the pandemic, with millions of remote workers isolated at home, cracks are starting to emerge in workplace culture. Sarah Dobson writes about the ways employers can fight the erosion Termination provisions Employers should review their employment agreements, judging by a surprising appeal court decision /26

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