Administrative Assistant's Update - sample

November 2018

Focuses on the training and development needs of admin professionals and features topics such as hard skills (software competencies, writing, communication, filing) and soft skills (teamwork, time management, leadership).

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NOVEMBER 2018 4 1. Use your scheduling skills to book times to meet regularly – in person! 2. Prepare what you want to discuss (on the phone, with your boss, in a meeting) in advance and don't get into too much detail. 3. Your extroverted boss is deadline- driven so put on your "project manager hat" to keep on track with assignments. Break your tasks into manageable chunks and set dead- lines for each piece. 4. Let your boss know you need time to reflect on things: "Great idea, boss. Let me think about it and I'll get back to you with my feedback first thing tomorrow." 5. Your boss likely won't notice all your accomplishments so it's up to you: "I fixed the problem with the database." "The report's all finished." If you're an extrovert working for an introvert: 1. Your boss will love it if you take the initiative and schedule set times to meet. Sending an email noting the topics you want to discuss and what you need from them will ensure a productive discussion. 2. Your boss prefers to deal with one topic at a time; don't jump around. 3. Practice listening without interrupt - ing. Pause before speaking to make sure your boss has finished speak- ing. Many introverts need more time to express themselves. 4. Work with your boss to figure out their "best times" for meetings with colleagues. Your boss will need time to restore their energy after meet- ings and group discussions. 5. Try not to interrupt them when they are engrossed in their work and if an interruption can't be avoided, give them time to get present. They've been deep in thought and it's not easy for introverts to reen- gage. 6. Remind them of deadlines. Help them with project management, breaking down assignments into manageable chunks. Introverts and meetings: If your days are meeting heavy, here are some tips to take out some of the sting: 1. Arrive early before the room is filled. It's easier to break the ice with one or two people and have the room fill up around us. I'm a member of a business networking group and even though I know ev - eryone, I still arrive early so I don't have to walk into a crowded room. 2. Smile when you come into the room and say hello to everyone. 3. Plan what you would like to say ahead of time. 4. If you're not speaking, pay atten- tion to those who are by making eye contact, nodding and taking notes. 5. Thank the speakers and meeting organizers as you leave. 6. Send a follow-up email with any thoughts that occur to you after you've left the meeting. It took me a long time to under- stand how being introverted made my needs different from those of my colleagues (and my family). Practice has made it easier to draw on my in- ner extrovert so I can participate more fully in the extroverted world of work. I'm also much more aware of the toll that it takes to operate outside of my natural settings and try to set up the supports I need to restore my energy. I'm also more confident about advocating for myself: No more meet- ings today, please and thank-you! It's quiet time. Helen Latimer is a dynamic keynote speaker, coach and facilitator/workshop leader. She loves to share her expertise on mentoring, networking, personal branding and career development in pursuit of her goal of having everyone love their work. Principal of 925 Resources, www.925resources.com, helen@925resources.com Where do you fall on the introvert/ extrovert scale? Three online tests can provide the answer https://www.quietrev.com/the-introvert-test/ https://www.16personalities.com/ https://www.truity.com/test/type-finder-research-edition Additional reading Quiet: The Power of Introverts in a World That Can't Stop Talking, by Susan Cain The Introvert Advantage: How Quiet People Can Thrive in an Extrovert World, by Marti Olsen Laney Psy.D Famous introvert/extrovert pairs: John Lennon and Paul McCartney, Sheryl Sandberg and Mark Zuckerberg, Steve Jobs and Steve Wozniak. — Helen Latimer Confessions of an introvert Continued from page 1 Helen Latimer

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