BASIC
employee monitoring options have
been available for years, whether it's
watching for fraud in benefits claims or
keystroke logging to catch inappropriate activity.
But as artificial intelligence (AI) becomes
more sophisticated, the options are broadening.
Take, for example, a bot that goes through
company documents, emails and chat to
identify digital bullying and sexual harassment
by Chicago-based AI firm NexLP.
There's also the Isaak system by Status
Today, a London, U.K.-based company that
looks at email activity to measure employees'
productivity, well-being, collaboration and
engagement patterns.
Or there's Veriato in Palm Beach Gardens,
Fla., a company providing employee monitoring
and insider threat detection software that can
record and track employee online activity, with
video playback, while providing productivity
reports and alerts.
That's the beauty of AI, according to Pete
Nourse, chief marketing officer at Veriato.
"If you're monitoring every employee in a
10,000-person company, 24-7, the amount
of data is just crazy and it would be virtually
impossible for us humans to sift through that
and figure out: 'Does this look right? Does this
WWW.HRREPORTER.COM ISSUE 33.02
THE NATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT
AI monitoring
rises to new levels
Exclusive roundtable: Culture 2020
Panellists agree the intangibilities of
culture need to be made concrete
/28
Measuring the ROI of mentorship
Using surveys and a variety of data,
employers can get a clear picture
/22
Preparing for the future
With disruption on the horizon,
many CPOs are unprepared
/08
ALSO IN THIS ISSUE…
ANGRY TWEETS IN SPOTLIGHT
Angry off-duty tweets: How should
employers respond when a worker
vents their frustration? /10
AI IS NOT THE ENEMY
There's a perception problem when it
comes to AI and the workplace,
says one expert /12
TRAINING FOR TOMORROW
With such a fluid workplace, now is
the time to reinvent learning and
development /18
> pg. 2
With AI software purporting to detect issues such as
sexual harassment, disengagement and productivity,
employee monitoring is rising to new levels. But
employers must be careful when it comes to data quality,
transparency and over-reliance, finds Sarah Dobson
