work should we outsource? If it's not
critical to our business, should we even
be in that space?"
And, most importantly, what work
can now be done through automation
and artificial intelligence?
"You have the opportunity to set that
stage today. And you need to lead the
organizations when new work comes
up or even with existing work. We need
to start squatting that work into the
appropriate bucket. You need to start
creating that backlog of opportunity
for AI within your team," he says.
Once the strategy is figured out,
the hardest part is educating the
workforce.
"In a smaller organization, you could
probably do that in an afternoon or a
"The people in your organization still
need the skills, the underlying skills of
what it is that's being automated, in the
event that that technology isn't
available in the future."
HR's role in evolving AI at work
For HR, AI is a golden opportunity to
think about the work that happens at
their organization by answering
important questions, says Hickey.
"What work should be done by your
employees or your humans? What work
should be done by contractors or
flexible workers? What work should be
done by professional services? [Do] we
need to rent that skill because we don't
have it or do we need to augment our
team for a certain period of time? What
"HR plays a crucial
role. I think it's
probably going to
take us another
year or two to get
to the point where
HR is leading
the charge to get
people ready."
week. In a large organization, it took us
almost six months to go around the
organization and tell everyone what is
it that we're doing, where we're going,
giving people the opportunity to talk to
us about what they want changed in
the plans that we were developing,"
says Hickey.
It's also about talking about the
technologies that are going to be
used and what skills and training are
required, he says.
"You need to start working with
people so that they understand the
impacts. And you need to start to
develop them so they can get the
skills that they need to be able to live
in this new economy."
HR also needs to develop use cases,
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