Canadian HR Reporter

www.hrreporter.com 19 VANCITY DRIVES BUSINESS RESULTS WITH AI VANCOUVER City Savings Credit Union (Vancity) is Canada's largest community credit union and one of the country's top employers. The financial co-operative — with 2,700 employees, 54 commu- nity branches and more than half-a- million member-owners — set out to enhance its employee experience and drive exceptional business outcomes by growing its partnership with UKG (Ultimate Kronos Group), provider of HCM, payroll, HR service delivery and workforce management solutions. The backstory Vancity has leveraged UKG Pro (formerly UltiPro) for more than a decade and sought to take advantage of the platform configuration and rules engine to simplify the decision points for managers and streamline work- flows. In 2020, Vancity migrated to the cloud-native, artificial intelligence (AI)-powered UKG Dimensions solu- tion (formerly Workforce Dimensions from Kronos) to improve the workforce management experience for managers and make work more meaningful for employees. "We have transformed the employee experience with UKG Pro and UKG Dimensions, and we are excited about the future," says Marky Payne, manager of HR systems and reporting at Vancity. "We were given a voice and a channel to express our needs and, just as in previous years, they truly listened." The solution By selecting a unified HCM solution, Vancity has been able to collect and and the rules engine will automatically populate the rest of the organizational levels," says Payne. "Depending on the manager's selec- tion, additional fields appear to guide managers in filling out the relevant information. Links to additional resources for managers have been added to various workflows to support manager self-service. As a result, we've cut down on the phone calls to our help- line requesting changes to incorrect information, and we've brought consis- tency to our internal corporate portal that pulls data from Pro." The results Managers have offered enthusiastic feedback, says Payne. Navigation through administrative tasks is simple, and frustrations caused by options that they didn't know how to complete have been eliminated. Most importantly, the quality of data increased. "Departments across the company trust the system and the reports they're creating," says Payne. "We work closely with our finance department to make sure our organizational levels match and that restructures are consistent, which directly impacts the company's budget. We're also increasing the accountability of our leaders. Managers can see on their dashboards what the system is reporting. Gone are the days of haggling over spreadsheets. Managers have the responsibility to make their own updates and ensure the solution reflects the correct information." Vancity also improved the manager e x p e r i e n c e b y l a u n c h i n g U KG Dimensions. The company is gaining unprecedented insight into daily work- force operations via real-time visualiza- tion and reporting. The responsive user experience allows managers to view the data that is most important to them. In addition, employees have access to convenient self-service features that allow them to request time off and view schedules, giving them greater control over their work-life balance. "Employees loved the new landing page and the visual, user-friendly improvements to the solution," says Payne. "The visuals in Dimensions immediately tell managers the story of their teams, and they can take action as needed. It's made a big difference to them." CHRR To learn more, visit ww.ukg.com. Company streamlines workflows for updates such as new hires, job changes and salary increases, status adjustments and terminations and contract extensions manage its people data with consis- tency and accuracy while tailoring UKG Pro to meet its unique business needs. The company is providing more person- alized support to employees, improving productivity and minimizing compli- ance issues. Prior to the release of the platform configuration and the rules engine within Pro, managers at Vancity were often overwhelmed by the number of fields presented through the solu- tion's direct access. The company's HR systems team took advantage of the flex- ible platform configuration to stream- line workflows for updates such as new hires, job changes and salary increases, status adjustments and terminations and contract extensions. "Managers need only to enter the general ledger code for their departments

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