6 Executive Series Digest hrreporter.com
Roundtable
EmployEE
EngagEmEnt,
aislE 4
It'S a SImplE EquatIon:
Happy EmployEES
Happy cuStomErS
= HIgHEr SalES
+
'
s there truly a link between employee engagement and customer sales?
Cara Operations certainly thinks so.
e 27,800-employee restaurant chain has done a correlation between
its bi-annual employee engagement survey in regards to the overall guest
experience and the satisfaction of guests, in addition to the profitability
for each restaurant, said Heather Wyllie, director of people development
at Cara, which counts Swiss Chalet, Harvey's, Milestones and Montana's
Cookhouse among its properties.
"And if you looked at the top quartile, the highest engaged
I
By Sarah Dobson
